RMA must be requested up to 30 days after the item is delivered. Any RMA requested after the 30 day cutoff will be declined.
Item cannot be installed or attempted to be installed, and must be returned in perfect sellable condition in order to receive the full credit.
Item must be received by us up to 30 days after the RMA is requested.
Incorrect/damaged merchandise MUST be reported 3 days after receiving the item.
Customer is responsible for all shipping charges associated with the returned item.
All return merchandise must be insured for/or greater than the original purchase price at customer’s price to cover the entire contents of the products and packaging. Products damaged during the return ship process back to our warehouse are the full responsibility of the customer and the shipping company in which the customer chooses.
Any and all return requests will be handled at the discretion of bilsteinkit.com
Coilover assembly fee option (if selected) is non-refundable
All returns are subject to 15% restocking fee including any actual shipping charges that we paid. If you purchased a product with free shipping and want to return it you will receive a refund of a total minus 15% restocking AND minus actual shipping charge.
Canceled or Changed orders
If you need to cancel the order simply either contact us via contact form or respond to an email with order confirmation or respond to a text message if you sign up to receive text message order updates.
Due to COVID-19 and limited stock we allow 10 min window to cancel the order. If you request cancelation of the order 10 in after the order was placed then we will do our best to cancel and if we can’t cancel we can attempt to reroute it back, which will incur additional costs to you. If you do not see a tracking number online it does not mean that the order has not shipped yet. It simply means that we have not uploaded it yet to the web-site.
Orders that are canceled after they are processed and packaged for shipment will be charged a 15% restocking fee.
Packages that are refused at the time of delivery will be charged a 15% restocking fee and all return shipping fees will be deducted from return credit.
Orders that need to be changed (excluding substitutions for back orders and orders that have not yet been processed) will be subject to a $25 intercept fee as well as an additional 24 hour order delay. The $25 intercept fee includes orders that have been built (coil overs), orders that are already on the table, orders that have been boxed, and orders that are on the pallet.
If the order has already shipped there will be a $13fee for each box, as well as any shipping charges accrued.
By clicking the Place order button you are authorizing the above total to be billed to your card and the sale is final, NO CREDITS OR CHANGES CAN BE APPLIED ONCE YOUR ORDER IS CONFIRMED.
Payment Options
We accept most major credit card companies- Visa, MasterCard. We also accept PayPal payments and wire transfers. All PayPal Accounts MUST have a verified shipping and billing address and we will ONLY ship to this address. International PayPal transactions will be accepted with enough proof of legitimacy of the buyer.
All gift cards issued by a major Credit Card Company must be registered to your actual shipping address or our system will not accept them.
Please make sure your current billing address is current with your Credit Card Company or bank prior to ordering with us.
If your current credit card billing address does not match the address you used to place the order on our website or over the phone, a pending transaction may be posted to your account until your credit card company or bank has been notified of the declined transaction. The pending transaction may take 3-5 business days to be posted back to your account.
Shipping
– We try our best to ship orders within 24-72 hours; most in stock parts ship the same day that the order is placed if before 2PM MST.
Most of our products on the web-site ship from California, Colorado, and transit time may vary.
More info about Bilstein USA Warranty on 5100,5125, and 5150 shocks can be found here:
https://www.bilsteinus.com/products/search-service/warranty.html